Privacy Policy

1. Introduction

At The Shepherd’s Store, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you shop on our website and interact with us.

2. Information We Collect
a. Personal Information (Provided by You)

Name, email address, postal address, phone number
Payment details (handled securely by payment gateways)
Communication preferences (e.g., newsletter subscription)

b. Automatically Collected Data

Device and browser information (e.g. IP address, browser type)
Website usage data (e.g. pages viewed, time spent, referral source)
Cookies and similar tracking tools to enhance your experience

3. How We Use Your Information
We use your data for the following purposes:

Order fulfillment – processing, shipping, and tracking your orders
Customer communication – updates, support, and responding to queries
Marketing – sending newsletters, offers, and promotions with your consent
Analytics & improvement – helping us improve products and website based on usage data
Compliance & protection – legal obligations, fraud prevention, and dispute resolution

4. Sharing Your Data
We do not sell or rent your personal information. We may share data only in these cases:

With service providers (couriers, payment gateways, analytics tools) who are contractually bound to protect your information
To comply with legal requirements (court orders, subpoenas, government regulations)
To protect rights and safety – ourselves, you, or others

5. Cookies & Tracking Technologies
We use cookies and similar technologies to:

Enhance site functionality and personalize your experience
Understand how our site is used and analyze trends
Provide relevant marketing communications

You can manage or delete cookies via your browser settings. Note: disabling cookies may affect your experience on our site.

6. Data Security
We follow industry-best practices (secure servers, encryption, access controls) to protect your personal information. However, no method is 100% foolproof—therefore, absolute data security cannot be guaranteed.

7. Data Retention
Your personal information is kept only as long as needed to:

Fulfill your orders
Comply with legal regulations
Demonstrate legitimate purposes (e.g., handling disputes)

Once data is no longer needed, we securely delete or anonymize it.

8. Your Rights
Depending on your jurisdiction, you have the right to:

Access and correct your personal data
Request deletion or portability of your data
Withdraw consent or opt out of direct marketing
Lodge complaints with relevant authorities

To exercise any of these rights, please contact us (see Section 11 below).

9. Children’s Privacy
Our website is not intended for users under 18, and we do not knowingly collect their personal information. If you believe a minor has provided us with data, please contact us so we can delete it.

10. International Transfers
As a company based in India, your data is stored and processed within India. If we ever transfer data internationally, we will do so in compliance with applicable data protection laws and ensure proper safeguards are in place.

11. Updates to This Policy
We may update this Privacy Policy from time to time. We recommend reviewing this page periodically for updates.

12. Contact Us
If you have questions, requests, or data concerns, please reach out:
The Shepherd’s Store

Email: contact@theshepherdstore.in
Phone: +91 9176559160
Address: TF3, Perumal Koil Street, Korattur North, Chennai, Tamil Nadu – 600076

Summary of key commitments: